Terms & Conditions

Welcome to Sanmin Automotive ("we", "our", or "us"). These Terms and Conditions govern your use of sanminautomotive.com.au and any mobile detailing services provided by Sanmin Automotive.

By accessing our website or booking a service with us, you agree to be bound by these Terms and Conditions.

1. Services

Sanmin Automotive provides professional mobile vehicle detailing services at customer-nominated locations within our service area.

All services are subject to availability and may be refused where the working environment is considered unsafe or unsuitable.

2. Bookings

Bookings may be made through our website or other approved booking methods.

A booking is not confirmed until you receive confirmation from Sanmin Automotive.

We reserve the right to reschedule or cancel appointments due to weather, equipment failure, staff availability, safety concerns, or unforeseen circumstances.

3. Customer Responsibilities

Before your appointment, you agree to:

• Provide accurate booking information. 
• Ensure the vehicle is accessible at the scheduled time. 
• Provide safe and legal access to the vehicle. 
• Remove personal belongings and valuables from the vehicle before the appointment. 
• Ensure children and pets are kept away from the work area during the service. 
• Inform us of any known defects, damage, paint repairs, ceramic coatings, vinyl wraps, or other modifications before work begins. 

Sanmin Automotive is not responsible for any loss of personal belongings left inside the vehicle.

4. Mobile Service Requirements

The customer is responsible for ensuring there is adequate space for our technicians to safely perform the service.

If a booked location is unsuitable, unsafe, or inaccessible, we reserve the right to:

• relocate the service where possible; 
• reschedule the booking; or 
• cancel the appointment. 

Additional travel charges may apply for locations outside our standard service area.

5. Vehicle Condition

Our services are intended to improve the appearance and condition of your vehicle.

Results will vary depending on factors including:

• vehicle age; 
• paint condition; 
• previous repairs; 
• contamination; 
• existing scratches, stains, oxidation, fading or damage. 

While we strive to achieve the highest possible standard, we cannot guarantee the removal of all scratches, stains, odours, swirl marks, water spots, paint defects, or other permanent damage.

Where additional work is recommended, we will discuss this with you before proceeding.

6. Existing Damage

Sanmin Automotive is not responsible for pre-existing damage including but not limited to:

• stone chips; 
• peeling paint; 
• failing clear coat; 
• cracked trim; 
• damaged leather; 
• worn fabrics; 
• loose interior components; 
• faulty electronics; 
• damaged badges or emblems. 

Certain detailing processes may reveal existing defects that were previously concealed by dirt, oxidation, waxes, fillers or contaminants.

7. Paint Correction and Ceramic Coatings

Paint correction and ceramic coating services improve the appearance and protection of paintwork but do not permanently repair damaged paint.

Ceramic coatings:

• are not scratch-proof; 
• do not prevent stone chips; 
• require appropriate maintenance to maximise longevity. 

Longevity depends on vehicle use, storage conditions, washing methods, environmental exposure and ongoing maintenance.

8. Additional Charges

Quoted prices are based on the information provided at the time of booking.

Additional charges may apply where a vehicle requires significantly more work than reasonably expected due to:

• excessive pet hair; 
• heavy staining; 
• mould; 
• excessive sand or mud; 
• bodily fluids; 
• excessive contamination; 
• biohazards; 
• excessive rubbish; 
• oversized vehicles; or 
• other conditions not disclosed at the time of booking. 

Any additional costs will be discussed with you before work proceeds.

9. Payment

Payment is due upon completion of the service unless otherwise agreed in writing.

We accept payment using approved payment methods available at the time of service.

Failure to make payment may result in additional recovery costs where permitted by law.

10. Cancellations and Rescheduling

Appointments may be rescheduled or cancelled by contacting us as soon as possible.

Late cancellations or missed appointments may incur a cancellation fee.

If weather conditions prevent us from safely completing your appointment, we will arrange an alternative booking time.

11. Satisfaction Guarantee

We are committed to delivering high-quality workmanship.

If you are dissatisfied with any aspect of the service, please notify us before our technician leaves the service location or within 24 hours of completion.

We will assess the concern and, where appropriate, provide a reasonable remedy, which may include re-performing part of the service.

Refunds are provided only where required under Australian Consumer Law.

12. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

Where our services fail to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement or refund as provided by law.

13. Vehicle Photography

By booking a service with Sanmin Automotive, you consent to us taking photographs of your vehicle before, during and after the service for:

• service records; 
• quality assurance; 
• marketing and promotional purposes, including our website, social media and advertising. 

If your vehicle is identifiable and you do not wish for photographs to be used for marketing purposes, you must notify us before your appointment. We will continue to use photographs for service records and quality assurance where necessary.

14. Website Images Disclaimer

Images displayed on this website are provided for illustrative and marketing purposes only.

While many photographs feature vehicles serviced by Sanmin Automotive, results will vary depending on the condition of each vehicle, including its age, paint quality, contamination, existing damage, maintenance history and the services selected.

The images shown should not be interpreted as a guarantee that every vehicle will achieve identical results.

15. Gift Cards, Promotions and Referral Offers

Unless otherwise stated:

• promotions cannot be combined; 
• referral rewards have no cash value; 
• discounts are not transferable; 
• promotional offers may be withdrawn or amended without notice. 

Gift cards are not redeemable for cash unless required by law.

16. Intellectual Property

All content on this website, including text, logos, photographs, graphics and branding, is owned by or licensed to Sanmin Automotive.

You may not reproduce, copy, modify or distribute any content without our prior written permission.

17. Limitation of Liability

To the maximum extent permitted by law, Sanmin Automotive is not liable for any indirect, incidental or consequential loss arising from the use of our website or services.

Our total liability is limited to the amount paid for the relevant service, except where liability cannot legally be excluded.

18. Privacy

Your use of our website and services is also governed by our Privacy Policy.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will always be published on our website with the revised effective date.

20. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Any disputes arising from these Terms or our services will be subject to the non-exclusive jurisdiction of the courts of Queensland.

Sanmin Automotive

Website: sanminautomotive.com.au

Email: admin@sanminautomotive.com.au