Privacy Policy

At Sanmin Automotive ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit sanminautomotive.com.au, contact us, or use our mobile car detailing services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

• Full name 
• Email address 
• Phone number 
• Vehicle details (make, model, registration if provided) 
• Service address or preferred detailing location 
• Billing and payment information 
• Booking details and appointment history 
• Photos of your vehicle that you choose to provide 
• Communications you send to us through email, phone, social media or our website 
• Technical information such as your IP address, browser type, device information and website usage data through cookies and analytics. 

2. How We Collect Information

We collect information when you:

• Submit an enquiry through our website 
• Book a service 
• Contact us by phone, email or social media 
• Subscribe to marketing updates 
• Leave a review 
• Participate in promotions or giveaways 
• Browse our website. 

We may also automatically collect certain technical information using cookies and analytics tools.

3. Why We Collect Your Information

We use your information to:

• Respond to enquiries 
• Schedule and manage bookings 
• Provide our detailing services 
• Process payments 
• Send booking confirmations and reminders 
• Improve our website and services 
• Provide customer support 
• Send marketing communications (only where permitted or with your consent) 
• Comply with legal obligations. 

4. Vehicle Photography

By booking a service with Sanmin Automotive, you consent to us taking photographs of your vehicle before, during, and after the service for the following purposes:

• Service records 
• Quality assurance 
• Marketing and promotional purposes, including use on our website, social media platforms, and other advertising materials 

If your vehicle is identifiable and you do not wish for photographs to be used for marketing or promotional purposes, you must notify us before your scheduled service. We will respect your request and ensure your vehicle images are used only for service records and quality assurance purposes.

6. Cookies, Analytics and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, measure marketing performance, and enhance our services.

These technologies may include:

• Google Analytics 4 to understand how visitors use our website, including pages visited, time spent on the site, and general usage trends. 
• Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and understand when visitors complete actions such as submitting an enquiry or making a booking. 
• Meta (Facebook) Pixel to help us measure the performance of our Facebook and Instagram advertising, create relevant audiences, and deliver more relevant advertisements. 

These services may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website. This information is generally collected in an aggregated or de-identified form where possible.

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.

7. Online Bookings

When you make a booking through our website, your information may be processed by a trusted third-party booking platform.

We collect information necessary to manage your appointment, including your:

• Name 
• Contact details 
• Vehicle information 
• Service location 
• Appointment preferences 
• Any notes or special requests 

These providers process your information in accordance with their own privacy policies while acting on our behalf to facilitate bookings.

8. Payments

Payments for our services may be processed securely through third-party payment providers, including Stripe and/or Square.

These providers are responsible for securely processing payment information. Sanmin Automotive does not store your full credit or debit card details on our own systems.

We may retain transaction details necessary for accounting, record keeping, and customer support.

9. Referral and Loyalty Programs

If you participate in our referral or loyalty programs, we may collect and store information including:

• Your name and contact details 
• Referral activity 
• Reward eligibility 
• Loyalty points or rewards history 
• Redemption history 

This information is used solely to administer these programs, verify eligibility, prevent misuse, and provide rewards and benefits to eligible customers.

10. SMS and Email Communications

By providing your contact details when making a booking or enquiry, you consent to receiving service-related communications from us, which may include:

• Booking confirmations 
• Appointment reminders 
• Service updates 
• Follow-up communications 
• Payment confirmations 

These communications may be sent via SMS, email, or telephone.

Where you have opted in to receive marketing communications, we may also send promotional offers, special discounts, new service announcements, or other marketing materials. You may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

11. Payment Information

Payments are processed through secure third-party payment providers.

Sanmin Automotive does not store your full credit or debit card details on our servers.

12. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance 
• Understand visitor behaviour 
• Analyse website traffic 
• Remember user preferences. 

You can disable cookies through your browser settings, although some website features may not function correctly.

13. Marketing Communications

If you choose to subscribe to our mailing list, we may send:

• Promotions 
• Special offers 
• Service reminders 
• New service announcements. 

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

14. Disclosure of Information

We may share your information with trusted third parties including:

• Payment processors 
• Booking software providers 
• Website hosting providers 
• IT support providers 
• Marketing and email platforms 
• Professional advisers where required 
• Government authorities where required by law. 

We do not sell or rent your personal information to third parties.

15. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access 
• Loss 
• Misuse 
• Modification 
• Disclosure. 

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

16. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If any information is inaccurate or outdated, you may request that we update or correct it.

Please contact us using the details below.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing personal information.

18. Children's Privacy

Our services are not directed toward children under 16 years of age.

We do not knowingly collect personal information from children.

19. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.

20. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Sanmin Automotive

Website: sanminautomotive.com.au

Email: admin@sanminautomotive.com.au